• We have established a proven record advising Four-Diamond clients how best to realize their goal of earning that coveted Fifth Diamond. We also work  with hotel companies who own or manage multiple properties in the Three- to Five-Diamond range. In addition, we consult for large hotel groups on specialty assignments, such as investigating problematic or low-performing  properties, providing baseline intel on new acquisitions or competitors, and assisting with training during soft or grand openings. 

  • We have an elite team of highly trained auditors, each with years of hotel, management and  auditing experience. In this era of social media, a positive Guest experience equals repeat business, loyalty, and referrals.  Our narrative reports allow you  to see your property as the Guest sees it, gain unbiased and honest  feedback, reward excellence, and quickly remedy any issues through re-training. In-depth knowledge of the industry, experiential narrative reports, attention to detail,and personal service is our forte at Travessa Hospitality.  

  • Suzanne Smith, President of Travessa Hospitality:  “As a child, all I wanted to do was grow up so I could go on  business trips, stay in fancy hotels, order room service and dine while  relaxing in a bubble bath. My career path included call center  reservations agent, hotel wedding catering, and Amtrak consultant. When I started Travessa Hospitality, my main concern was, what information would I want to know if I owned or managed this establishment? This became my niche. I developed my formats and training programs based on what matters most to the Guest. My business encompasses everything I love: writing,  training, people-watching, travel, delicious food…and bubble baths.”