About Us
Narrative-Style Quality Evaluations
Narrative-Style Quality Evaluations
We are Hospitality Consultants specializing in quality assurance service evaluations, which are sometimes referred to as “secret shopper” or “mystery guest” reports. Travessa Hospitality has enjoyed 26 years of success with a prestigious list of luxury clients, ranging from intimate inns to Five-Star/Diamond spa resorts.
Our name means "Traveler" in Catalan Spanish.
Narrative-Style Quality Evaluations
Narrative-Style Quality Evaluations
Narrative-Style Quality Evaluations
While most properties receive traditional scored checklist reports through their corporate provider, our extremely detailed narrative reports, written in a “you are there” first-person style, tell you the story of the entire stay in 25-30 pages, which can be read in about two hours. We can also provide a staff version, which is a valua
While most properties receive traditional scored checklist reports through their corporate provider, our extremely detailed narrative reports, written in a “you are there” first-person style, tell you the story of the entire stay in 25-30 pages, which can be read in about two hours. We can also provide a staff version, which is a valuable training tool. Our reports can stand alone or complement your corporate services. We consult with the client to ensure that these reports reflect your unique corporate culture and standards.